Looking for a particular question type for designing your survey questions? Find the supported question types on our platform.

TABLE OF CONTENTS

• Basic Question Types
  • Content Only
  • Single-select
  • Multi-select
• Rating/ Ranking Question Types
  • Rating
  • Ranking
• Open-ended Question Types
  • Open-ended
  • Aided Open Ended
• Media Related Question Types
  • Image Portrait
  • Image List
• Additional Question Types
  • End Card
  • Screen out
  • Quality Control

Basic Question Types

Content Only

• A question/ card type that only shows text only without any option selection and/ or the inclusion of media (e.g. images). This can be used to provide respondents with instructions or definitions.

Single-select

• Choice-based questions that allow respondents to only choose one option/ response from the list of options available.
• Typically recommended for e.g. Yes/No questions, range-based questions.

Multi-select

• Choice-based questions that allow respondents to choose more than option/ response from the list of options available. (*Note: If a limit is set on the minimum/ maximum of the option list, respondents would only be able to choose a limited number of options within the minimum and maximum number of responses allowed to be chosen; e.g. 'Choose your top 3 choices' type questions)
• You could also anchor options to  the top and bottom of the option list (e.g. Others) to prevent them from being randomized should the 'Randomize' option be selected during scripting of the survey.
• You can add exclusive options - by selecting exclusive option(s), respondents would not be able to select any other options. This is useful for options such as "None of the above".
• Pro Tip: It is recommended to keep the number of options short (10 options) to prevent respondent fatigue. Options can be also be randomized to prevent top choice bias.

Rating/ Ranking Question Types

Rating

• Rating questions are similar to single-select type questions, but attaches a numerical value to each answer option so mean/median scores can be calculated. 
• Typically recommended for scale-type questions (e.g. Strongly agree, Agree, Disagree, Strongly disagree) or NPS questions.

Ranking

• A question type allows respondents to rank a list of attributes from a list.
• Pro Tip: It is recommend to keep the list of attributes for a ranking to 8 options or less to minimize ambiguity in the ranking of too many choices that could possibly overwhelm respondents.

Open-ended Question Types

Open-ended

• A question type that allows the respondents to enter alphanumeric/ numeric/ ranged numeric. 
• Typically used to gather organic verbatim.

Aided Open Ended

• A question similar to open-ended questions. Aided open-ended questions require respondents to provide their response, ranging from free-form text or numbers across a list of options.
• Types of aided open-ended question available:
  • Open-ended Alphanumeric: Respondents are required to enter free form text for each option.
  • Open-ended Numeric: Respondents are required to enter a number for each option.
  • Min-Max: Respondents are required to indicate a number between a specified range for each option.
  • Total Up: Respondents are required to allocate a number to each option that adds up to a specified total quantity.

Media Related Question Types

Image Portrait

• Displays a single image to the respondent. (*Note: Double clicking on the web preview or pinching your mobile phone screen would allow the zoom in/ out of the image)

Image List

• Displays a series of images as thumbnails with captions. (*Note: Double clicking on the web preview or pinching your mobile phone screen would allow the zoom in/ out of the image)

Additional Question Types

Start Card

• A logic card that allows customisation of a start/ welcome message to denote the start of the survey.

End Card

• A logic card that allows customisation of a end/ thank you message to denote the end of the survey.

Screen out

• A logic card allowing title and content inputs. Used to add a screenout message in the survey when the respondent is to be screened out from the survey.

Quality Control

• A logic card allowing title and content inputs. Used to add a quality control message in the survey when the respondent fail the QC.